Terms and Conditions
Terms of Service Agreement
These terms and conditions govern the provision of plumbing services by Plumber Ryde ("we," "our," or "us") to customers ("you" or "your"). By engaging our services, you agree to be bound by these terms.
Service Provision
We agree to provide plumbing services with:
- Professional workmanship meeting Australian Standards
- Licensed and qualified plumbers
- Appropriate tools and equipment
- Required permits and certifications
- Compliance with all relevant regulations
Quotes and Pricing
Our pricing terms include:
- Written quotes valid for 30 days
- Additional charges for variations agreed in writing
- Emergency call-out fees applicable outside business hours
- GST inclusive pricing
- Payment terms as specified on invoices
Warranties and Guarantees
We provide the following warranties:
- Workmanship warranty for 12 months
- Manufacturer warranties on supplied parts
- Compliance with Australian Consumer Law
- Prompt response to warranty claims
Customer Responsibilities
You agree to:
- Provide accurate information about plumbing issues
- Allow reasonable access to work areas
- Ensure site safety and clear access
- Prompt payment as per agreed terms
- Timely communication about concerns
Cancellations and Rescheduling
Our cancellation policy includes:
- 24-hour notice required for non-emergency cancellations
- Cancellation fee may apply for late notice
- Rescheduling subject to availability
Liability
Our liability is limited to:
- Direct damage caused by our negligence
- Coverage under our public liability insurance
- Statutory warranties and guarantees
Privacy and Data
We handle your information as outlined in our Privacy Policy. Personal information is collected and used in accordance with Australian privacy laws.
Dispute Resolution
In case of disputes:
- Initial resolution through direct communication
- Mediation if required
- NSW Fair Trading procedures if applicable
Changes to Terms
We reserve the right to modify these terms with notice. Updated terms will be posted on our website.
Contact Us
For questions about these terms, contact us at [email protected]
Last Updated: November 2024